Simply Finance Support

Contact support

Email support@simplyfinance.app. Include your platform, app version, device OS version, and the exact steps that caused the problem.

Never send your recovery phrase, PIN, API key, unredacted finance data, or an unencrypted backup. Support will never ask for them.

For an improvement idea rather than a private support issue, use the feedback and roadmap page so similar requests can be compared and voted on.

Missing or old data

Stop making destructive changes and keep the app installed. Check the selected wallet and Sync Diagnostics first. If you updated from an older Simply Finance version, mention that in your message so we can use the correct migration recovery steps.

Restore Full Version

Use Restore Purchases from the Full Version screen while signed in to the same Apple or Google account used for the purchase. A restore never deletes or replaces local finance data. If access does not return, include the store, app version, and purchase date in your support email.

Previous paid-app customers

Customers who bought Simply Finance before it became a free download keep Full Version. Apple ownership is restored from the original app transaction. On Android, update the existing app in place whenever possible so its legacy-paid marker is preserved.

If you previously bought the Android app but reinstalled after it became free and Full Version is missing, contact support with redacted proof from your Google Play purchase history. Never send your Google password or payment details. After verification, support can issue a one-time Full Version promotion code.

iOS compatibility

Simply Finance 2.0 requires iOS or iPadOS 17 or later. Devices on iOS or iPadOS 15–16 can continue using the installed 1.1 release. Before deleting it, confirm the App Store offers the prior compatible download for that device. Export a backup, store that unencrypted file securely, and keep your recovery phrase available before moving to a newer device.

Sync and recovery

Your recovery phrase is the key to encrypted sync. Simply Finance cannot recover or reset it. Before erasing a device, verify another device has current data or export a backup and store the unencrypted file securely. If sync is delayed, your local ledger remains available offline.

If you were looking for an account sign-in or need to restore on the web, read the login and restore guide.

Privacy-safe diagnostics

Simply Finance does not automatically upload crash logs, usage analytics, finance values, notes, recovery material, or raw database contents. For a sync problem, you may share the app and OS versions, relay hostname, displayed status or error code, pending-item count, and approximate time of the failure. Redact owner identifiers and screenshots before sending them.

For a crash, include the screen you were on and the actions immediately before it. If Apple or Google offers a system crash report, review it before sharing and remove any content you consider sensitive.

Ask AI

Cloud AI is optional and uses the provider and API key you configure. Provider billing, rate limits, model availability, and request logs are controlled by that provider. Remove keys from the app before sending screenshots to support.

Data deletion and privacy requests

Use Erase Data in the app to remove the local wallet from that device. For questions about encrypted hosted-relay data or a privacy request, email the support address with “Privacy Request” in the subject. Do not include your recovery phrase.

Response target

We aim to acknowledge support and privacy requests within two business days. Store refund decisions are handled by Apple or Google under their policies.